What are the benefits of massage?

Massage has long been know to have many benefits. Regular massage “Is an effective treatment for reducing stress, pain, and muscle tension." (Mayo Clinic.) Anxiety, digestive issues, and headaches are just some of the physical conditions that can be alleviated with massage. Once considered a luxury or a fringe treatment, many health professionals now considers massage to be “…a powerful tool to help you take charge of your health and well-being." (Mayo Clinic.) At Rio Grande Body Works we take the time to understand your needs with an intake and discussion that don’t come out of your service. We tailor your massage to tackle your requests and keep notes for continuity and progress, no matter which therapist you see here. We are honored to be a part of your health and well-being and look forward to educating and pampering you, whether you visit us just once, or become a member!

What are the benefits of skincare?

Skin is the largest organ in your body. It shields you against harmful elements and it is one of the first things people notice about you. Acne, rosacea, sun damage, and dryness are just some of the discomforts that can afflict the skin, and the best way to tackle them is by having your skin professionally assessed and treated. Our skincare professionals take the time to review your medications and home regimen. They cleanse and assess your skin with a magnifying lamp, and help you get to the root cause of your complaints. Our professional product lines can be customized for your skin type, sensitivity level, and personal goals. Regular treatments and home care maintain balance, reverse damage, and reduce future concerns. Detailed notes guide progressive treatments for long-term results. Come in today and see how we can help keep your skin healthy and glowing!

What are your booking and rescheduling policies?

1.    A debit card, credit card, or gift card is requested to hold all appointments. This is to avoid no-shows and last-minute cancellations. Clients that decline to provide a payment method at the time of booking can still book, but cancelling or rescheduling within 24 hours will result in a charge of 50% of the missed service cost and pre-payment will be required for future booking.
  1. Cancellations and changes are required to be made 24 hours in advance. Cancelling or rescheduling within 24 hours will result in the following actions:
    1. 1st time: 50% of session cost will be charged.
    2. 2nd time: 100% of the session will be charged.
    3. 3rd time: client must pre-pay for future services.
  1. Payment methods on file and strict 24 cancellation notification are required for all appointments booked on or around certain holidays:

Valentine’s Day (and Friday through Sunday the weekend of)

Mother’s Day (Friday through Sunday the weekend of)

Memorial Day (Friday through Sunday the weekend of)

Father’s Day (Friday through Sunday the weekend of)

Independence Day (Friday through Sunday the weekend of)

Labor Day (Friday through Sunday the weekend of)

Thanksgiving (Friday through Sunday the weekend of)

Christmas (Friday through Sunday the weekend of)

New Year’s Day (The day immediately after and Friday through Sunday the weekend of)

Cancelling or rescheduling due to illness. (Please see the “When should I reschedule?" tab.)  Reschedule if you become ill within three days of your appointment. Please call us as soon as you are ill so that we can offer your time to a waiting client. We do not charge for medical emergencies, but we may charge the late-cancel fee if you do not cancel ahead of time for common illnesses.

I'm sick. Should I reschedule?

Please reschedule your appointment if you become ill within three days of your scheduled visit. Fever, aches, sweats, severe pain, and diarrhea are all symptoms that will cause us to send you home. We also ask you to reschedule if you are taking antibiotics or anti-viral medications, as they are an indicator that your body is still undergoing the healing process. Certain chronic conditions, such as high blood pressure, diabetes, or multiple sclerosis may require a modified treatment during massage. Acne treatments are available during breakouts, but your esthetician may adapt the service if they have concerns. Please let us know of any medical conditions or concerns when you schedule your appointment. We reserve the right to reschedule your service if we feel that it is unsafe for you, for staff, and for other clients.

What if RGBW changes my appointment?

While we never intend to disrupt your scheduled sessions, we sometimes have emergencies of our own. We require our staff to stay home when ill or injured, so we cannot always  guarantee that you will have the requested provider. If your preferred staff member is not available then we will call you and give you the choice of seeing a different provider on the same day. We do not charge a late-change fee if you decline a different provider and wish to reschedule to another day with your favorite provider. If you cannot be accommodated with a different provider on the same day, then we will offer 50% off the same service if you reschedule to a different day, or 50% off if you switch to a different service that is available the same day (such as switching from a massage to a facial, or vice versa.)

What if I will be late to my appointment?

Please call us as soon as you know that you know you will be late as you may still be able to receive a partial session. We will provide as long a service as possible–without taking time away from the next client. Arriving too late to receive a service will be considered a no-show and you will be billed accordingly.

I am pregnant. Can I get a massage?

Congratulations, and yes, you can! Massage is very beneficial for expectant mothers, but there are some limitations. We recommend speaking with your care provider to get their approval if you are experiencing any complications–however minor. We also require you to have completed your first trimester. Only certain members of our staff work with pregnant women, so please tell us that you are pregnant as you schedule your treatment.

What are CBD products? Can they get you high or make you feel funny?

CBD products will not induce a high as they do not contain the active ingredients in recreational marijuana. These products are fully tested for safety and effectiveness, and comply with all local, state and federal laws. CBD is the newest trend in skin care and massage, for good reason! It’s been shown to regulate cell growth, reduce inflammation, and stimulate important fats in the skin and sebaceous glands. These treatments are very helpful for dry skin, chronic pain, and such issues as psoriasis and eczema. CBD treatments are not available for clients under 18. We purchase all of our CBD products from Color Up Therapeutics in Denver, CO. CLICK HERE to visit their FAQs page.

Do you offer children’s massage?

Yes, we believe that massage can be a valuable experience for children, especially if they carry heavy backpacks or band instruments or are involved in sports. We do have some special considerations for children’s’ massage:

  1. An adult guardian/family member (preferably of the same gender) must be present in the room during the full term of a child’s session (for those under the age of 16.)
  2. Children must be toilet trained.
  3. Children will keep their undergarments on; we will use full-sheet draping.
  4. Breaks can be taken as needed (session time will not be extended.)
  5. Children have the right to say “no” if they are uncomfortable. All children must be willing participants in the massage.
  6. 30-minute sessions are recommended for children.
  7. Please do not bring any children who are not scheduled for treatment.
  8. Not all therapists work with children, so please inform us of their age when you make their appointment.

Can I bring additional children or pets?

We ask that you find someone to watch your children and pets while you visit us. Their presence is often disruptive to you and other guests and staff cannot take responsibility for their safety. This is a time for you to relax and treat yourself.  Some clients have allergies to pets and our staff cannot be responsible for cleaning up after them.

What can I expect in a Body Work session?

We here at Rio Grande Body Works love newbies! We do our best to make your first session a comfortable, safe, and satisfying experience. All sessions begin with an intake. We ask you to arrive ten to fifteen minutes before your appointment to fill out a brief questionnaire. Your therapist will then lead you to the treatment room where you can have a private conversation about your goals. You are encouraged to help us shape your treatment, so please be confident and honest about sharing your concerns and making your requests clear. We wish that we could read your mind, but since we can’t, we rely upon you to help make every session the best! If you need to undress then your therapist will leave the room to give you privacy. Body workers have been trained to let the client lead when it comes to chatting. If you want to quietly absorb the work, then they will stay quiet as well. If you want to talk, you are welcome to do so. Please don’t feel that your therapist is unfriendly if they don’t initiate chatting, they are only trying to let you relax. After your treatment, your provider leaves the room again for you to dress. When you have dressed there will be a brief follow-up chat. Your therapist may offer advice for self-care to help extend the benefits of your treatment, and make notes about your preferences for next time. With each return visit, you and your therapist continue shaping your treatments to be increasingly progressive and satisfying.

What can I Expect in a Lomi Lomi Session?

While you begin your treatment with an intake and discussion just as you would for a Swedish massage, Lomi Lomi is different in a few ways. The draping is traditionally very minimal, with all but the groin area uncovered. We are happy to increase the coverage if you prefer more modesty. Also, there is a greater amount of oil used, and you may want to save time to shower before any important engagements. We provide hot towels after your session, but we do not have shower facilities. We use organic coconut oil, which is incredible rich, and leaves your skin buttery-soft. Using the forearms more than the hands means that the pressure is not as specific, or intense, but elbow and hand work can add deeper or more specific work. This is a very relaxing style, so you may want to plan a mellow evening after your session to enjoy the after-effects. As with Swedish massage, we recommend that you increase your water intake and refrain from exertion to allow your body to absorb the treatment.

What can I expect in a facial?

Your visit will begin with a thorough intake. You’ll fill out a questionnaire and have a chat with the esthetician to discuss your skin’s needs and your goals. They will analyze your skin before and during the service, and will communicate and customize the facial to be sure and meet your needs. Sometimes they may need to offer you a different service from what you had in mind, depending upon sensitivities, your current product regimen, etc. Not all treatments (such as peels) are suitable for all skin types and concerns. Trust in our esthi to guide you and you’ll walk away glowing!

Tell me about Lash & Brow Treatments

We offer a number of treatments that can greatly enhance your glance for very little cost and effort. Lash Lifts are essentially a gentle perm that curls your lashes. The results can last for 6-8 weeks and have very little maintenance. Eyelash and Eyebrow Tinting adds color, so that you no longer need to apply mascara or brow filler. Eyebrow shaping combines waxing with a smidge of plucking to create a shape that frames your face. These treatments are safe for most clients with zero down-time afterward. Get the best biggest impact when you combine multiple services, such as with our Lash Lift & Tint Combo!

What can I Expect in a Craniosacral session?

This treatment style is very gentle and relaxing. You lay upon a treatment table, but remain fully clothed, and can have a blanket if you like. We recommend that you wear loose, comfortable clothing. Your therapist uses light pressure, rocking, and other gentle movements. Some clients become very relaxed and can even doze off. Others may become energized, or feel encouraged to release energy through talk. At Rio Grande Body Works we want you to feel comfortable experiencing your treatment in whatever manner feels right to you. This style can be combined with a Swedish massage session. You will follow the same intake procedure as with Swedish massage, and the post-treatment recommendations of increased water intake and rest apply too.

My therapist did a great job--how can I thank them?

If you loved your treatment then please let us know so we can give our staff the kudos they deserve. Tipping is never required, but it is appreciated. Any amount from $5 to $40 is common, and depends upon how well you feel your provider met your needs. Online reviews are the most important way to help your favorite therapist meet new clients, and spending a few minutes of your time to thank us in this manner really means a lot to us!

What if I’m uncomfortable with my therapist?

Getting to know a therapist not only relaxes you, it helps build a relationship that leads to better outcomes. If it’s your first time visiting us, your therapist will spend extra time talking to you before your session starts. Therapeutic massage is non-sexual. Any remarks and/or advances of a sexual nature will not be tolerated, either from a client or a therapist. This protection extends to both female and male therapists and clients. Any behavior that is sexual in nature will result in immediate termination of the session. If the behavior is from the client, we do not refund the service and the police may be called. If you ever have concerns about your therapist, please ask to immediately speak to management so that appropriate action may be taken.